Leica Customer Care

At Leica Camera, it has always been our goal to deliver customer care beyond the expectations of our customers and brand aficionados. Leica offers you a well-developed worldwide service network. We are there to support you and your Leica product anywhere. Our clients’ needs are our top priority. From initial consultation and purchase to maintenance and data recovery, we attach great importance to individual solutions.

Customer Care SPECIAL program

Exclusively for Leica Customers.
Valid from 25 June - 25 August

OUR SERVICES AT A GLANCE

Customer Care Centre in Singapore is equipped with Leica Rangefinder and sensor calibration machine for the M digital cameras. The equipment carries out adjustment and calibration checks, in particular, it confirms and aligns sensor flatness. These services are previously conducted only in the Leica Customer Care Centre back in Germany. The waiting period for servicing is now shorten as basic servicing needs can now be conducted locally in Singapore.

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Care for Your Camera the Leica Way

Discover this limited-time offer, available from 1 September to 31 December 2023.

Four-Point Health Check

Complimentary Four-Point Health Check (U.P. S$380)

Applicable for digital M and SL systems. The four-point health check includes:

  • Exterior cleaning
  • Rangefinder checking
  • Firmware and software update
  • Shutter speed checking and alignment with speed dial
Make an AppointmentEnquire Now 

Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.

Sensor Cleaning at Up to S$80 Savings

Includes basic external cleaning for M, Q, SL and Compact Systems.

  • M & SL-Systems: S$100 (U.P. S$150)
  • Q-System: S$300 (U.P. S$380)
  • Compact System: S$180 (U.P. $250)
  • *Repair services is not included in the sensor cleaning package.

Make an AppointmentEnquire Now 

Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.

Sensor Cleaning
Leica Service Certification

Leica Service Certification at S$110 Off

Get your digital M and Q cameras, as well as M lenses tested and certified at S$420 (U.P. S$530). 

Make an AppointmentEnquire Now 

Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.

Leather Customisation at S$200 (U.P. S$300)

Add a unique touch to your digital M, Q and SL cameras with 24 unique colour options. 

Click here for more information on the leather options, subject to availability. Kindly specify your preferred leather color in the appointment form. Our Customer Care Consultant will contact you if you are required to place a pre-order for the leather.

Make an AppointmentEnquire Now 

Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.

Leather Customisation
Battery Trade-In

Battery Trade-In

Trade in your camera's aged battery of two years or older for a brand new one at a 30% discount.

Terms & Conditions:

  • Valid for one battery per camera system
  • Customers are required to furnish proof of purchase and/ or bring along both the camera and battery for authentication
Make an AppointmentEnquire Now 

Note: Booking an appointment is primarily for equipment assessment. Please note that rendering of the service may have a longer timeframe. Our customer care consultant will provide an estimated collection time after the assessment.

Register your product.

Get exclusive benefits.

We're pleased to offer you two exclusive benefits to start your journey with your new Leica product: the extension of your warranty by 12 months and 3 complimentary digital editions of our LFI Magazine. This offer covers all Leica cameras and lenses from the M-System, SL-System and Q series, as well as Leica Watches which have been registered within the first three months of purchase.

Register Now

Contact US

Drop us a note or visit any of the Leica official retail stores to learn more.

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CUSTOMER CARE

International Building
360 Orchard Road,  #12-05/06 Singapore 238869

T: +65-6511 9388
E: customercare.lcap@leica-camera.com

Opening Hours: 
Monday to Friday - 9am - 6pm
Saturday - 9am - 1pm
Closed on Sunday and Public Holidays

Kindly note that our Customer Care will be closed at 1pm on 23rd Feb